Unable to print SQR report direct from Maximo4 or SQRWB4

[Martin Hunter <Martin.Hunter@THAMESWATER.CO.UK>]

Dear All,

RE:  Unable to print direct from PSDI Maximo v4 or SQR WB v4.

I am running PSDI Maximo v4 (NT Terminal Server) over an Oracle (Unix)
database. Users access the server through Citrix Metaframe, over a Novell
LAN.

I am having difficulty getting a report that I have written to print
directly (i.e. NOT via preview) from both the Maximo front-end and SQRWB. I
can preview, and I can print from preview, but an address exception error
occurs when I try to print direct. The printers I am trying to print to are
on the Novell LAN.

Dr Watson for NT has provided me with the associated machine code, which on
close inspection reveals a div/0 error. This machine code belongs to
SQRP.exe (SQR Print).

SQRP.exe's error file logs the error '6602' - which is usually associated
with resource problems.

This print problem occurs only with one report - all others (some 20+)
print directly, and preview, perfectly from both Maximo and SQRWB. These
reports include both ones written by PSDI for Maximo, and ones written by
myself.

There are two avenues that I have so far pursued:

(1) Memory inadequate.

At first glance the machine code and SQRP.exe errors pointed me towards a
lack of memory. However, the server machine has 750MB RAM - so I thought it
unlikely that this could be the problem. To be sure I have run the report
(through both Maximo and SQRWB) with only skeleton processes and all users
logged out. I have also given SQRP.exe real-time memory priority. The
problem still occurs.

(2) Compilation error.

I thought it possible that the SQR compiler has turned out some rubbish on
this occasion. To test this, I have compiled my report several times on
three different NT Terminal Servers, and tried attaching each server to
three separate Oracle databases. I have also re-written the report in a
fresh SQR file in order to remove any possible blips in the SQR code. The
problem persists.

It seems strange also that the preview (SQRV.exe, SQR Viewer) CAN read the
report without any problems, but SQR Print (SQRP.exe) should not be able to
do the same. If it were a compilation error, could I expect both to fall
over?


I am assuming that I can print from SQRV.exe because it has it's own print
routine, and does not call SQRP.exe.


Any ideas?


Cheers,

Martin Hunter, SSIL.