[rm-users] Re: Brio.Portal and PDF files

[Nathan Stratton Treadway]

On Mon, Jan 03, 2000 at 05:09:27PM -0500, Stephen Murphy wrote:
> We are a new Portal user running with AIX, Oracle 8 and NS browsers.
> 
> We have inserted some pdf files into Portal, both from spf files and
> traditional pdf files such as documentation files. When we access these
> files, however we are unable to read them. The browser opens up the Adobe
> reader plugin, but then on the status line on the bottom of the browser
> window, we get the message " An error has occured while trying to use this
> document."

Are you running WebClient on the AIX box as well, in standalone mode
(i.e. you have a :11111 in the URL you use to access Portal)?  Are you
able to view PDF files okay within your NS browser when you are
connecting to some other server (i.e. not using Portal)?  Are you able
to view other file types (.doc, .spf, etc.) okay from the Portal?

If you answer "yes" to all these questions, I'm not sure what to
suggest.  You might try changing the Netscape configuration on the
"Applications" page so that Acrobate is executed as a "helper app"
rather than a plugin, and see if that works any better.


					Nathan 
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Nathan Stratton Treadway  | Ray Ontko & Co. | Software consulting services
nathant@ontko.com         | Richmond, IN    | http://www.ontko.com/